Frequently Asked Questions

Step into the world of estate auctions with confidence by exploring our Frequently Asked Questions page. It’s your exclusive source for answers to the questions most often asked by potential bidders. Whether you’re just beginning your auction journey or a seasoned pro, this resource is your beacon of clarity, ensuring you’re well-prepared to participate and succeed on our platform. Uncover the knowledge you need and embark on an auction experience that sets you apart.

How Do I Register to Bid?

Click on the ‘Login/Register’ link in the upper right corner of the page. In the pop-up window, click on the ‘Register here’ link to start the new bidder registration process.

Fill out your First Name, Last Name, Email Address and Phone number. Click the checkbox “I’m not a robot and then click the ‘submit’ button.

The system will automatically send you an email that verifies your email address and then you can proceed to complete your registration. If you do not see this email in your inbox, make sure to check your SPAM/JUNK folder. In the email is a ‘Register here’ link – click on this link to continue to the final step of registration.

Once you receive your verification email and click on the link to continue the registration process, you’ll come to the final page of registration. Choose a password that is at least 8 characters long and has at least 1 special character, 1 lowercase character, 1 uppercase character, and at least 1 number. You must enter the same exact password twice to confirm. Note: do not use the hashtag# in your password. Some fields on the registration form are required – these will be marked with a red asterisk.

To complete the registration, ensure that all required form fields are filled out and then at the bottom of the page check the box to certify you are 18 years of age or older, and check the box to agree to the Terms & Conditions. You can click on the word ‘Terms & Conditions’ to view and download/print the Terms of Registration for your records if needed.

The last step is to check the Google Captcha box to confirm you are not a robot and then the green colored ‘Submit’ button will appear.

If there is an issue, scroll back up the page and make sure all required fields have been filled out. Once you hit the submit button, the next page will tell you if you’ve have successfully registered and provide you your bidder#. You will also instantly receive an email letting you know if your registration was accepted or if your registration requires manual approval on our end.

How to Login?

In the upper right hand corner of all auction pages is a ‘Login/Register’ link. Click on this link and a pop up window will appear as seen in the screenshot below. Simply enter your Bidder# or Email address and your password and click on the green colored Login button. If you cannot remember your password, simply click on the ‘Forgot Password?’ link to start the password reset process.

How to View/Update my Bidder Profile?

Once logged in, click on your Bidder# in the upper right hand corner and a drop down menu will appear. Click on the ‘View Profile’ option from this menu.

In your ‘View Profile’ page will be a horizontal menu of options. You can view/edit your profile including your name, phone numbers, addresses, etc in the Basic Information tab. You can change/update your bidder login password in the Change Password tab. The Bids tab that will show you a list of all bids you have ever entered for items. The Invoices and Payments tabs will display a list of all invoices and payments received. You can download any older invoice from this page and/or Pay any Unpaid invoices The Tax Exemptions tab will allow you to upload a Tax Exemption certificate for our review. If approved, we will mark your account as tax-exempt in the system.

How to Enter/View the Auction and Auction Details Page?

Clicking on the ‘View Items’ button will take you directly into the auction to view the inventory items. Clicking on the title of the Auction will take you to the Details page. The Details page may have important information such as the start date, end date, preview date, pickup date, address, and terms of the sale.

How to Place your First Bid in an Auction?

If you are logged in to your Bidder account, simply enter the auction to view the items and click on the ‘Bid Now’ button of the item you wish to submit a bid for.

When you click on the Bid Now button, a pop-up window will appear as seen below. On this page, the minimum next required bid will be automatically filled in for you. You can override this amount and enter a higher amount if desired. The 2nd box (red arrow in the screenshot below) is where the optional Max Bid can be entered. If a Max Bid is entered, the system will automatically bid up to that amount for you. This is a very handy feature as it allows you to enter the maximum amount you’d be willing to pay for the item and not worry about getting outbid in the last moments of the sale.

When ready, click on the ‘Place Bid’ button. The next page will allow you review your bid as seen below. To submit your bid, click on the Place Bid button on this bid confirmation page here.

The final page will give you the status of the item after you’ve successfully submitted your bid. If you are winning, you will see a message like the one below.

Another bidder may have previously placed a Max Bid on the item, and if your bid did not surpass the other bidders Max Bid, you will see a confirmation that the bid was accepted, but that another bidder has placed an equal or higher bid. In this case you can try to bid on the item again for a higher amount.

When you return back to the Auction, you will see a page that looks similar to the screenshot below. The ‘Bid Now’ buttons are colored as follows:

GREEN = you are currently the high bidder
RED = you bid on the item but are not the current high bidder
BLUE = you have not bid on this item

Is Bidding Online Only?

Yes

What is The Buyer’s Premium?

15% on Estate Sales, 10% on Real Estate sales, unless otherwise noted, which compares favorably to many other online sites who charge anywhere from 18%-20%

Will I Receive an “Outbid” Notification?

Yes, an outbid notification will be sent to the email address you entered when registering for a bidder#.

Where can I see All my Bids I’ve Placed in an Auction?

You must be logged in to “View Watchlist” for each individual auction as shown in the screenshot below. If you’re bidding in multiple auctions, go to your bidder profile and click on the “Bids” tab to see All your bids for All the auctions.

Does Time Remaining Update Automatically?

Yes, on closing day, each item will show a countdown time remaining, be sure to be logged in to see the countdown in real-time.

Can I Personally Inspect an Item?

Yes, nearly all sales have a posted preview day for public inspection. See sale for location/day/time.

Is Merchandise Condition Gauranteed?

No. This is a genuine auction, personal inspection is HIGHLY recommended. All items are sold as-is, where is, with no warranties, guarantees.

Do You Ship?

No. However, most sales include a clickable link for a list of shippers you may contact for pickup and shipping information. It is HIGHLY recommended you contact a shipper BEFORE bidding so you are fully informed of all costs involved. All shipping arrangements are directly arranged between you and the shipper. eBIDLOCAL is not involved. Please remember shippers must comply with the posted pickup schedule; notify your shipper ASAP if you are the winning bidder. Once you choose a shipper, email your paid invoice to them to show at Pickup.

Will I Be Charged Sales Tax?

Yes. You are required to pay sales tax unless the items you’re buying are for resale, in which case you MUST fill out & upload the VA-ST-10 Tax Exempt Form into your Profile. If you are out of state, you MUST upload the VA-ST-14 Form. If you do not provide a Dealer Tax Exempt Form PRIOR to the close of the sale, sales tax will be automatically charged and you must then apply on your own directly to the state involved for a refund.

To Upload your Tax Exempt Form – Login > View Profile > Click on the Tax Exemptions tab > Click Add > Fill out requested info > Upload Form > Click Add again.

Who do I Contact with Merchandise, Preview & Pickup Questions?

Each sale has listed a contact person’s name and phone# you can text or call. You do not need to call the office.

What do I do if I Placed a Bid in Error?

Please send an email immediately to info@ebidlocal.com requesting the correction be made (we can only delete bids, we cannot change or add), and include your Bidder#, Sale#, & Item# PRIOR to that item ending.

When will My Credit Card be Charged?

Once the entire auction is over, invoices will be configured and generated. Cards will be charged shortly thereafter.

When will I Receive my Invoice?

If your card has been successfully charged, you will be emailed your Paid invoice which will include the Location, Day & Time of Pickup, along with instructions and a link to set up your Pickup appointment.

What if my Credit Card Declines, How do I Update it?

If your card declines, you will receive an email notifying you that your payment failed. Login to your Profile, click on the Payment Methods tab, and “Add” your new card, then click on the Invoices tab and make your payment by clicking on the 3 dots under the Actions menu.

Note: You cannot edit an existing card, you must ADD the new or updated card.

What if I Don’t Receive My Invoice?

First, check your SPAM/JUNK folder or go to your Profile and click on the Invoices tab to download, pay, or print by clicking on the 3 dots under the Actions menu.

Do I need to Make an Appointment to Pickup my Items?

Absolutely. Pickup appointments are required, a link to set up your appointment will be included on your invoice. Be sure to bring your Paid Invoice with you, or you may show your invoice to our staff on your phone.

What if My Item is Missing or Broken at Pickup?

At Pickup, you will be required to sign a copy of your invoice stating that you have received ALL of your items. Do not sign if you do not receive all of your items. Immediately inform the person conducting the auction onsite of any issues PRIOR to taking offsite. Once the item is offsite, there’s little we can do.

What if I Can’t Make it to Pickup, Will I Still be Charged?

Yes, by bidding and winning, you have locked out any other bidders that would have wanted that item. We understand things happen, but you MUST contact the person listed on that sale to let them know you can’t make it. Items paid and not picked up are NOT eligible for a refund. These items are considered abandoned. If a chargeback is initiated, your bidding priviledges will be permantly revoked. If possible, ask a friend or family member to pickup for you. We are hired to remove ALL items from a Seller’s property, any items not picked up requires the seller to remove themselves and may incur an additional cost to them.

Can Someone Else Pickup for me?

Yes, they will need a copy of your Paid invoice to take to Pickup and a pickup appointment is required.

What Happens if I Don’t Pay?

Unpaid Bidders will have their bidding priviledges suspended. Please do not bid if you do not plan to pay or pickup.

Do You Offer Refunds?

No, all sales are final. Be sure to attend Preview to inspect items Prior to bidding.

How do I Prepare for Pickup Day?

Once you’ve made your Pickup appointment, it’s now time to determine what to bring with you:

  • Your paid receipt (know your Bidder#)
  • Large enough vehicle for all your items
  • Manpower to help load
  • Boxes or wrap for glassware
  • Tools if needed to dissasemble
  • Patience & understanding (as you may have a short wait while we help others)
  • If someone else is picking up for you, please be sure they have the above items with them
  • Last, but not least…Smiles

Have Questions?

Send us a message below!